01570 422595


New Patients

Our welcoming reception team will always endeavour to arrange your New Patient Consultation at a convenient time to suit you. During your first visit with us we ask you to arrive a little early in order to fill out a Medical History and Dental Health form. If it is more convenient for you, these forms are available below for download. You can then print and fill these in prior to your appointment.

After meeting our reception team, you will meet one of our dentists and nurses. Your dentist will then discuss with you any concerns you may have about your teeth or just visiting the dentist. After a chat, the dentist will examine your teeth, gums and mouth. Xray's will be taken if suitable, but no treatment will be given at this appointment.

Your dentist will then discuss with yourself if you need any work doing and the best plan of action with options to suit your needs. A treatment plan will be given to you, this will include the prices of any treatments involved. You will also be given advice for you to do at home to keep your oral health in tip top condition. We want you as our patient to only make informed decisions without feeling pressured.

An adult New Patient Consultation at Pont Steffan typically lasts for 40 minutes, this allows the dentist enough time to give you a thorough examination, discuss with you their findings, allow you to voice any concerns about your oral health and come up with a treatment plan that is completely tailored to you. Please note that we do ask for a £20 deposit to be paid when booking a New Patient Consultation, this is to secure the appointment with the remaining £50 to be paid on the day you attend.

Cancellation Policy
There will be no charge for cancellation of appointments so long as we receive at least at least 1 working days notice. This gives us the opportunity to grant others access to our services who may need to see us more urgently. However, because of an increase number of missed appointments or short notice cancellations we are now having to charge a £20 fee per 15 minutes for missed appointments and late cancellations.
Payment Terms
We ask patients to pay for treatment they have received at the end of each appointment. This can be made by cash, cheque (with a bankers card), Visa, MasterCard, Visa Delta and American Express.

What Our Patients Say

Anon Patient
"The practice wouldn't need to make any changes, the staff are wonderful. My dentist Owain is fantastic, I'm such a nervous patient but always feel at ease with any treatment I've had in the past."

- Survey Monkey 2016

Anon Patient
"Best dentist I have ever had, and for the first time in my life I have been persuaded of the importance of regular flossing!"

- Survey Monkey 2016

Anon Patient
"Interpersonal skills of staff make me feel very welcome and they are so polite yet friendly and helpful. Dentists are gentle and very caring. They explain everything clearly."

- Survey Monkey 2016