Red Dental Alert Issued

The Chief Dental Officer of Wales and Welsh Government has implemented a Red Dental Alert to all dental practices in Wales. We would like to take this opportunity to inform you that all routine appointments are now being cancelled until further notice.

To all of our patients at Pont Steffan Dental

We hope you are all keeping well and staying safe during this time.

Given the current situation regarding Coronavirus, the Chief Dental Officer of Wales and Welsh Government has implemented a Red Dental Alert to all dental practices in Wales. We would like to take this opportunity to inform you that all routine appointments are now being cancelled until further notice. This is so we can play our part in helping to minimise the risk of infection to our staff, patients and the rest of the community.

PLEASE do not ‘pop in’ to the practice during this time without prior arrangement.

As of Monday 23rd March 2020 we will only be seeing severe dental emergencies. Looking after our patients is our top priority, and so we will be operating an Emergency Telephone Consultation service. This means if you have any urgent pain or swelling, just give us a call on 01570 422595 and follow the instructions on the recorded message.

However, we want you to know that we will still have staff available to provide you with additional non-urgent advice via email and phone, should you have any worries.

How Much?

  • If you are on a Denplan Plan with us – There is no charge for an emergency appointment during this time, this will include emergency treatment.
  • If you are a Fee Per Item Registered Patient – There is a £95 Flat Fee, this includes emergency treatment.

If you are attending a pre-arranged emergency appointment, you will notice on arrival that our door is locked. This is to protect our staff from anyone who hasn’t been screened from attending the practice. Once a member of staff has let you in, we ask that you use our hand sanitiser and take a seat. Please DO NOT remove any dentures or place your fingers in your mouth as this could spread the virus.

If you suspect you have any symptoms of COVID-19, and require urgent dental treatment you can still contact us. Arrangements have been put in place for you to have urgent care with the local Community Dental Clinic.

We would like to take this opportunity to thank you for your patience and support during this time. We will endeavour to keep you up to date as and when further information becomes available.

From all of us at Pont Steffan Dental